E-commerce Terms for Flower Delivery in Penge & Local Areas

Online Flower Delivery Terms & Conditions: Penge

Introduction

Welcome to Flowers Penge. These Terms and Conditions govern your use of our online services and the purchase of floral products for delivery in Penge and the surrounding areas. By placing an order on our website, you are agreeing to be bound by these Terms and Conditions. Please read them carefully before ordering.

Applicability of Terms

These Terms and Conditions apply to all customers placing orders for flower delivery in Penge and its neighbouring areas. They form a legally binding agreement between you, the customer, and Flowers Penge ("we", "us", "our"). By completing an order through our website, you confirm your acceptance of these terms. If you do not accept these terms, you should not place an order with us.

Order Process

Orders for Flowers Penge's flower delivery service in Penge and nearby areas can be placed through our online platform. You must be at least 18 years old or have legal capacity to enter into a contract to place an order. To ensure order accuracy and timely flower delivery, please follow the order process outlined below:

Selection: Choose your preferred floral arrangements, bouquets, or gifts and add them to your online shopping basket.
Personal Details: Provide the necessary delivery information, including recipient's name, address in Penge or surrounding areas, and contact details. Please ensure all data entered is accurate and up to date, as we cannot accept responsibility for delivery issues arising from incorrect or incomplete details.
Order Review: Carefully review your basket and entered details. Rectify any errors prior to submitting your order, as changes may not be possible once the order is confirmed.
Confirmation: Complete your payment via the website's secure checkout. Once your payment is authorised, you will receive an order confirmation. This email summary is your proof of purchase but does not guarantee order acceptance until reviewed and dispatched by us.

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion prior to dispatch.

Product Availability and Substitutions

Whilst every effort will be made to supply your chosen flowers and arrangements as illustrated and described on our website, flowers and packaging are subject to seasonal availability and supply fluctuations. In the event that a specific flower, foliage, or container is unavailable, we reserve the right to substitute a similar item of equal or greater value and quality without prior notice, to ensure prompt flower delivery in Penge.

Pricing and Payments

All prices for products and flower delivery in Penge and neighbouring areas are quoted in pounds sterling (£) and include Value Added Tax (VAT) where applicable, unless otherwise stated. Delivery charges (if applicable) will be shown clearly during checkout, prior to payment.

We accept payment by the secure methods indicated at checkout. By submitting your payment information, you confirm you are authorised to use the selected payment method. Orders will only be processed and delivered once payment has been successfully completed.

If your payment cannot be processed, your order will not be accepted or dispatched. We reserve the right to change or update flower prices at any time. However, once your order is confirmed, the price will remain as at point of order.

Delivery Policy

Flowers Penge provides local flower delivery across Penge and the surrounding areas as specified at checkout. We aim to deliver orders on the date requested, but precise delivery times cannot be guaranteed. We do not deliver on national or bank holidays unless otherwise specified on our website.

Delivery will be made to the address provided during checkout. If the recipient is not available at the time of delivery, we may leave the flowers with a neighbour, in a safe location, or return the flowers to our store in accordance with our delivery policy. We will attempt to notify you or the recipient if this occurs. Additional delivery attempts or redirections may incur further charges.

It is your responsibility to ensure someone is available to receive the flowers at the stated delivery address. We accept no liability for failed deliveries due to incorrect address or recipient unavailability.

Changes and Cancellations

If you wish to change or cancel your order, please contact us as soon as possible. Orders for flower delivery in Penge can typically be cancelled or amended up to 24 hours prior to the requested delivery date. Cancellation requests received after this time may not be possible if your order has already been dispatched or prepared, and you may still be charged in full.

To increase the likelihood that we can accommodate changes or cancellations, please provide clear details and your order number when contacting us. We reserve the right to refuse changes or cancelations for personalised or bespoke arrangements, and for orders already in transit.

Returns and Refunds

If you are not satisfied with your flower order, please contact us within 24 hours of delivery. Because flowers are perishable goods, returns are only accepted if flowers do not arrive in a satisfactory condition (e.g., damaged, wilted, or not as described). Any such claims may require photographic evidence. Where appropriate, we may provide you with a replacement or refund, at our discretion. Refunds will only be credited to the original payment method used.

No refunds or replacements will be issued for flowers which have been properly delivered but then left unattended or not cared for in accordance with the care instructions provided.

Age Restrictions

Some products may be subject to age restrictions (e.g., orders including alcohol). Proof of age may be requested on delivery. Orders including such items cannot be delivered to anyone under the legal minimum age.

Intellectual Property

All content, graphics, product images, and descriptions displayed on Flowers Penge's website are the intellectual property of Flowers Penge. No material may be copied, reproduced, or distributed without our explicit written consent.

Customer Responsibilities

You agree to use our website lawfully and not for any fraudulent or unlawful purpose. You are responsible for maintaining the confidentiality of your account information and for any orders placed via your account. Please notify us immediately if you believe your account security has been compromised.

Liability

To the extent permitted by law, Flowers Penge excludes all liability for any loss or damage (whether direct or indirect, special, consequential, or exemplary) arising from your use of our website, our products, or our flower delivery service in Penge and the surrounding areas, except where such liability arises from our negligence, wilful misconduct or fraud.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited by law.

Flowers Penge is not responsible for delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to weather, civil disturbances, acts of God, or third-party service failures.

Complaints Procedure

We aim to deliver the highest standard of flower delivery throughout Penge. If you have any issue with our service or products, please contact us promptly, quoting your order number and providing details. We will endeavour to address your concern in a timely and fair manner. Your statutory rights are not affected by these terms.

Privacy and Data Protection

Respecting your privacy is important to us. We collect and process your information in line with our privacy policy and applicable UK data protection laws. Your details are only used for order processing, fulfilment, delivery, and customer service purposes.

Changes to Terms and Conditions

We reserve the right to update or amend these Terms and Conditions as required. Changes will take effect once posted on our website and apply to future orders only. It is your responsibility to review the terms whenever you place an order for flower delivery in Penge.

Governing Law and Jurisdiction

These Terms and Conditions, and any claims or disputes arising out of them or your use of our website, are governed exclusively by the laws of England and Wales. By placing an order, you submit to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

If any provision of these Terms and Conditions is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect. No failure or delay by Flowers Penge to exercise any right under these terms shall constitute a waiver of that right.

These Terms and Conditions form the entire agreement between you and Flowers Penge in relation to online flower delivery in Penge and surrounding areas, superseding any previous agreements or representations.

Thank you for choosing Flowers Penge for your flower delivery needs in Penge and the surrounding localities.