Our Returns & Complaints Process For Your Fresh Flowers
Trusted Florist Commitment to Penge
At Flowers Penge, we pride ourselves on being your dedicated local florist, delivering the freshest flowers to homes and businesses throughout the Penge area. Our commitment to quality means every order is hand-prepared with care, and our fresh Flowers Guarantee ensures you receive only blooms at their best.
Fresh Flowers Guarantee in Penge
Your satisfaction and delight are our top priorities. We guarantee all freshly arranged bouquets and floral gifts will arrive in optimal condition, giving you the confidence to order for any occasion. Every arrangement is checked before delivery to uphold the standards our Penge customers deserve.
If Your Flowers Arrive Damaged
On rare occasions, flowers may be inadvertently damaged during transit. If your bouquet or arrangement arrives with significant damage or appears wilted, please notify us within 24 hours of receipt. To help us resolve your issue promptly, keep the floral items in their original packaging and take clear photos of the damage. This helps us assess what went wrong and offer solutions swiftly.
Our Freshness Window
We are committed to providing flowers that retain their beauty at home or in your business. Our Fresh Flowers Guarantee in Penge covers each floral delivery for a minimum of five days from the day of arrival, provided the care instructions included are followed. Should your flowers wilt significantly or fail to meet expectations within this window, please let us know right away, including relevant photos where possible.
Refund & Replacement Options
If you experience any issue qualifying under our guarantee—damaged arrivals or wilted blooms within our five-day window—we offer you the choice of a full refund or a complimentary replacement bouquet. Replacement deliveries are prioritised for earliest convenient delivery to your Penge address. Refunds will be promptly processed back to your original payment method once we have assessed the claim. Our team will keep you informed at every step for complete peace of mind.
Complaints Process
At Flowers Penge, we value every piece of feedback and treat every complaint with understanding and urgency. If you have any reason to be dissatisfied with our flowers or service, please contact us as soon as possible, outlining your concern and providing any photographic evidence if relevant. Each complaint is acknowledged promptly and investigated by our friendly team. We aim to resolve all complaints within three working days, keeping you updated throughout the process and doing our utmost to exceed your expectations.
Our Promise to the Penge Community
We are proud to serve our local community as a trusted florist, helping make meaningful moments memorable with beautiful, long-lasting flowers. From household gifts to business displays, our reputation is grounded in personal service and fresh, high-quality blooms. Thank you for trusting Flowers Penge—we truly appreciate your support.
